At Flyrosy, customer satisfaction is our top priority. If there is an issue with your order, we're here to help. Please read the following policy carefully before requesting a return, replacement, or refund. 

Eligible for Return, Replacement, or Refund

You may be eligible if:

•  You received the wrong item.
•  The product arrived damaged or defective.
•  Items are missing from your package.
  

To process your request, please contact us within 7 days of delivery and include:

• Your order number
• Clear photos or videos showing the issue
• A brief explanation of the problem

Items That Are Not Eligible:

We cannot accept returns or issue refunds in the following situations:

• You changed your mind after placing the order.
• You ordered the wrong product, size, or color.
• The product has been used, washed, modified, or intentionally damaged.
• The issue resulted from improper use or handling.
• The claim is submitted after the allowed reporting period.

Return Instructions:

Please do not return any item without contacting our support team first.

If your request is approved, we will provide return instructions if a return is required. In some cases, a replacement or refund may be issued without requiring the item to be returned.

Refund Process:

Once your request has been reviewed and approved, your refund will be processed to your original payment method.

Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Contact Us:

If you need assistance, please contact our customer support team.

Please include:

• Order Number
• Full Name
• Photos or Videos (if applicable)
• Description of the issue 

We'll review your request and respond as quickly as possible.

If you have any questions or need assistance, our support team is always happy to help.

Email: officialflyrosy@gmail.com